Terms of Use

Last updated: 1 May 2026 · Effective from: 1 May 2026

These Terms of Use ("Terms") form a binding agreement between you ("you", "your") and the developer of the App, an Australian business with ABN 74 753 906 469 ("we", "us", "our", "the developer", or "Caleo"). The Terms govern your use of the Caleo iOS application (the "App"), any associated server-side functions, and any subscription you purchase ("Caleo Pro").

By creating an account, ticking the acknowledgment at sign-up, or using the App you accept these Terms in full. If you do not accept any part of these Terms, do not create an account and do not use the App.

1. Important health and medical disclaimer — read this carefully

1.1 Caleo is NOT medical advice

The App is a general consumer wellness, nutrition, and habit-tracking tool. The information, suggestions, calorie estimates, macro recommendations, "orb" prompts, cycle insights, correlation insights, and any other content the App generates ("App Content") is for general informational and educational purposes only.

App Content is not medical advice, diagnosis, treatment, prescription, or a recommendation of any kind to do or not do anything. The App is not a medical device. The App has not been evaluated, registered, or approved by the Therapeutic Goods Administration ("TGA"), the Australian Health Practitioner Regulation Agency ("AHPRA"), or any equivalent regulator. The App is not intended for, and must not be relied upon for, diagnosing, preventing, monitoring, predicting, prognosticating, treating, or alleviating any disease, injury, disability or physiological condition.

1.2 You must consult qualified medical professionals

You acknowledge and agree that:

(a) You must always consult a qualified, registered medical practitioner (a doctor, registered dietitian, registered psychologist, registered nurse, or other appropriately qualified Australian-registered health professional) before making any change to your diet, nutrition, exercise routine, sleep practices, supplementation, medication, mental-health practices, fertility tracking, menstrual or reproductive practices, or any other aspect of your physical or mental health, and before acting on anything the App suggests.

(b) You must not delay seeking, or disregard, professional medical advice because of anything in the App.

(c) The App is not a substitute for, and must not be used in place of, a relationship with a qualified health professional.

(d) If you are experiencing or believe you may be experiencing a medical emergency, call 000 (Australia) or your local emergency number immediately. The App must not be used in an emergency.

(e) The cycle tracker, fertility-related entries, pregnancy entries, and any related App Content are not contraception, not a medical method of family planning, not a fertility-prediction tool, and not a pregnancy-management tool. You must not rely on them for any of those purposes.

(f) AI-generated suggestions, calorie estimates, macro estimates, transcribed meal descriptions, "personalised orbs", and "insights" are statistical outputs of a machine-learning model. They may be inaccurate, incomplete, biased, hallucinated, or otherwise wrong. You must independently verify anything you intend to act on.

(g) Estimates and suggestions are based on inputs and self-reports that you provide. Garbage in, garbage out: the accuracy of any output depends on the accuracy of the data you enter, and we make no warranty as to either.

1.3 You use the App at your own risk

You agree that you use the App, the App Content, and any feature of the App entirely at your own risk. You are solely responsible for any decision you make on the basis of the App and for the consequences of that decision.

2. Eligibility

You must be at least 16 years old to use the App. By using the App you represent that you are at least 16 and that you are legally able to enter into binding contracts in your jurisdiction. The App is not designed for, or directed to, persons under 16, and we do not knowingly collect their information.

If you are using the App from outside Australia, you do so on your own initiative and you are responsible for compliance with the laws of your jurisdiction.

3. Your account

You are responsible for:

• Keeping your Apple ID and any associated credentials secure
• All activity that occurs under your account
• Notifying us promptly if you become aware of any unauthorised access to your account

You must not let anyone else use your account, and you must not impersonate another person.

4. Caleo Pro subscriptions

4.1 Subscription terms

Caleo Pro is an auto-renewing subscription. Two subscription products are offered:

• Pro Monthly — A$15.99 / US$9.99 per month (or local equivalent set by Apple's price tier 9), with a 7-day free trial for new subscribers
• Pro Annual — A$94.99 / US$59.99 per year (or local equivalent set by Apple's price tier 50), with a 14-day free trial for new subscribers — approximately 50% saving compared with Pro Monthly

Pricing is set by Apple's price tiers and may vary slightly by jurisdiction and currency-conversion. The actual price you pay is shown on the in-App purchase confirmation dialog presented by Apple before you confirm.

4.2 Free trials

If you are a first-time subscriber to Caleo Pro you may be entitled to a free trial. The trial begins on the date you confirm the purchase. If you do not cancel at least 24 hours before the end of the trial period, your Apple ID will be charged for the first paid subscription period at the price shown at purchase.

4.3 Auto-renewal

Your subscription renews automatically at the end of each subscription period unless you cancel it at least 24 hours before the end of the current period. Renewals are charged to your Apple ID at the price then in effect for the relevant subscription product.

4.4 Managing and cancelling

You can manage and cancel your subscription at any time from your Apple ID account: Settings → [your Apple ID] → Subscriptions on iOS, or https://apps.apple.com/account/subscriptions in a browser. We do not have the ability to cancel a subscription on your behalf — Apple manages all billing. Cancelling stops the next renewal but does not entitle you to a refund of any current period.

4.5 Refunds

All payments are made to and processed by Apple. Refund requests are handled by Apple under Apple's policies, not by us. To request a refund, follow Apple's process at https://reportaproblem.apple.com. Nothing in this Section 4.5 limits your non-excludable rights under Australian Consumer Law (see Section 9).

4.6 Price and feature changes

We may change the price of a subscription, or change which features are included in Caleo Pro, with at least 30 days' notice given through the App. Material price increases will require your explicit consent before they apply to your subscription, in accordance with Apple's policies.

5. Acceptable use

You agree not to:

• Use the App for any unlawful, fraudulent, or harmful purpose
• Reverse-engineer, decompile, disassemble, or attempt to derive the source code of the App, except to the extent expressly permitted by mandatory law
• Circumvent, disable, or interfere with security features of the App or our server-side infrastructure
• Attempt to gain unauthorised access to another user's account or data
• Submit content that is illegal, obscene, defamatory, infringing of intellectual property, or that contains malware
• Submit false health or personal data with the intent to manipulate AI outputs in a way that would mislead a third party
• Use the App to provide professional health, medical, or nutritional advice to other people
• Resell, sublicense, or commercially redistribute the App or its outputs
• Scrape, harvest, or systematically extract data from our servers other than your own data via the export feature

We may suspend or terminate your account if you breach this Section.

6. Intellectual property

We (or our licensors) own all intellectual-property rights in the App, including the software, design, branding, App Content, and any AI-generated suggestions. We grant you a limited, non-exclusive, non-transferable, revocable licence to install and use the App on Apple-branded devices that you own or control, solely for your personal, non-commercial use, subject to these Terms and any usage rules in the App Store Terms of Service.

The data you enter (food logs, journal entries, photos, voice recordings, etc.) remains yours. By submitting it to the App you grant us a worldwide, royalty-free, non-exclusive licence to host, store, transmit, and process that data only to the extent necessary to provide the App's features to you. We do not use it to train AI models, we do not sell it, and we do not grant any other licence to it.

Trademarks, including "Caleo", are owned by us. You may not use them without our prior written consent.

7. Third-party services

The App relies on third-party services for in-app purchases, Apple Health integration, cloud hosting and authentication, and AI processing. Your use of those services is subject to their own terms and privacy policies. We are not responsible for the acts or omissions of those third parties beyond what we are required to be under Australian law.

8. Disclaimers and limitation of liability

8.1 To the maximum extent permitted by law

To the maximum extent permitted by law, the App and the App Content are provided "as is" and "as available", without warranty of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, completeness, currency, availability, error-free operation, or uninterrupted access.

8.2 What we are NOT liable for

To the maximum extent permitted by law, in no event are we liable to you for:

(a) any health, medical, psychological, dietary, fertility, reproductive, pregnancy, or wellness consequence of any kind whatsoever, however caused, arising out of or in connection with the App, the App Content, any AI-generated output, any reliance you place on anything the App tells you, or any decision you make influenced by the App;

(b) any indirect, incidental, special, consequential, exemplary, or punitive damages, lost profits, loss of revenue, loss of data, loss of opportunity, loss of goodwill, or pure economic loss, even if we knew or should have known the loss was possible;

(c) any loss arising from your failure to verify App Content with a qualified health professional;

(d) any loss arising from your reliance on AI-generated estimates of calories, macros, micros, transcriptions, suggestions, or insights;

(e) any loss arising from inaccurate, incomplete, or false information you input;

(f) any unauthorised access to or alteration of your data caused by your failure to keep your account credentials secure;

(g) any act or omission of a third-party service used by the App.

8.3 Cap on our aggregate liability

To the maximum extent permitted by law, our total aggregate liability to you, however arising and whether in contract, tort (including negligence), under statute or otherwise, in respect of all claims relating to or arising out of these Terms or the App, is limited to the greater of:

(a) A$100; or

(b) the total amount you have paid us for Caleo Pro in the 12 months immediately preceding the event giving rise to the claim.

8.4 Australian Consumer Law

Nothing in these Terms is intended to exclude, restrict, or modify any right or remedy you may have under the Competition and Consumer Act 2010 (Cth), including the consumer guarantees in Schedule 2 (Australian Consumer Law) ("ACL"), or any other applicable Australian law where such exclusion is prohibited. To the extent the App is supplied to you as a "consumer" within the meaning of the ACL, our liability for failure to comply with a non-excludable consumer guarantee is, where permitted, limited (at our option) to:

(a) the supply of the services again; or

(b) the payment of the cost of having the services supplied again.

8.5 Allocation of risk

The disclaimers, exclusions and limitations in this Section 8 reflect the parties' agreed allocation of risk under these Terms, are a fundamental basis on which we have agreed to make the App available to you, and apply even if any limited remedy fails of its essential purpose.

9. Indemnity

To the maximum extent permitted by law, you agree to indemnify and hold harmless us, our directors, officers, employees, contractors, agents, and licensors (the "Indemnified Parties") from and against any and all claims, demands, suits, actions, proceedings, losses, liabilities, damages, costs, fines, penalties and expenses (including reasonable legal fees on a solicitor-and-own-client basis) arising out of or in connection with:

(a) your use of, or inability to use, the App;

(b) any reliance you place on the App, App Content, or any AI-generated output, including any health, medical, psychological, dietary, fertility, reproductive, or pregnancy outcome;

(c) any decision you make on the basis of the App, including any decision not to consult, or to delay consulting, a qualified medical professional;

(d) any breach by you of these Terms or of any law;

(e) any content or data you submit to the App, including any infringement of a third party's rights by that content or data;

(f) any allegation that we (through your use of the App) provided medical, nutritional, psychological, fertility, reproductive, pregnancy, or other professional advice;

(g) any third-party claim arising from your acts or omissions in using the App.

This indemnity survives termination of these Terms. Nothing in this Section 9 requires you to indemnify the Indemnified Parties to the extent that the relevant loss arises from the Indemnified Parties' own fraud, wilful misconduct, or breach of a non-excludable provision of Australian law.

10. Suspension and termination

We may suspend or terminate your access to the App, with or without notice, if:

• You materially breach these Terms
• We are required to do so by law
• We discontinue the App (with reasonable notice, except in exigent circumstances)

You may stop using the App and delete your account at any time. Your subscription cancellation must be done through Apple as described in Section 4.4.

Sections that by their nature should survive termination — including Sections 1, 6, 7, 8, 9, 11, 12 and 14 — survive.

11. Privacy

Our collection and handling of your personal information is described in our Privacy Policy, which forms part of these Terms.

12. Governing law and jurisdiction

These Terms are governed by the laws of New South Wales, Australia, and the Commonwealth of Australia where applicable. Each party submits to the exclusive jurisdiction of the courts of New South Wales and the courts of appeal from them, except that we may bring proceedings against you in any court of competent jurisdiction.

This Section 12 does not prevent you from exercising any non-excludable right of action in a court of competent jurisdiction in your state or territory of residence, where applicable.

13. Changes to these Terms

We may update these Terms from time to time. We will publish the updated Terms in the App and update the "Last updated" date at the top. Material changes will be notified to you in-app or by email at least 14 days before they take effect. Continuing to use the App after a change means you accept the updated Terms. If you do not accept a change, your remedy is to stop using the App and cancel your subscription.

14. General

Entire agreement. These Terms together with the Privacy Policy and any in-App purchase confirmations form the entire agreement between you and us regarding the App, and supersede any prior agreement.

Severance. If any part of these Terms is held to be invalid or unenforceable, that part is severed and the remainder continues in full force.

No waiver. A failure by us to enforce a provision is not a waiver of our right to enforce it later.

Assignment. You may not assign your rights under these Terms without our consent. We may assign our rights to a successor in connection with a merger, acquisition, restructure, or sale of the App or our business.

Force majeure. We are not liable for any delay or failure to perform caused by events beyond our reasonable control.

Apple as third-party beneficiary. You acknowledge that Apple is a third-party beneficiary of the Apple-related provisions of these Terms and may enforce them against you.

15. Contact

The developer of Caleo (ABN 74 753 906 469)
Email: …
Subject line: "Terms of Use Enquiry — Caleo"